Hei Baji Privacy Policy – Your data is completely safe with us

Hei Baji (https://heibaji.games) takes your privacy extremely seriously. This Privacy Policy ("Policy") explains what information we collect when you use the Hei Baji platform, how that information is used, who it is shared with, and how it is kept secure.

By creating an account or using the Hei Baji platform, you confirm that you have read and agreed to this Privacy Policy. This policy is Terms & conditionsan integral part of.

Hei Baji collects different types of data for different purposes. Below is a detailed breakdown of what we collect and how:

In addition to the information you provide directly at registration, certain technical data is collected automatically while you use the platform. This automatic collection does not reveal your identity.

Hei Baji uses collected data solely for its intended purposes. It is never used beyond what was originally stated.

• Account Management: Login verification, password recovery, and profile management.
• Financial Transactions: Processing deposits, withdrawals, and bonus distributions.
• Security: Prevention of fraud, money laundering, and unauthorized access.
• Customer support: Managing support requests and resolving complaints.
• Service improvement: Identifying platform bugs and analyzing user experience.
• Legal Obligations: Maintaining records as required by regulatory authorities.

Hei Baji does not sell or rent your data. However, limited information may be shared with trusted third parties as necessary to operate our services:

• Payment providers (bKash, Nagad, Rocket): Information required to process transactions. These providers are governed by their own privacy policies.
• Game providers (PG Soft, Evolution, etc.): Limited session data required for gameplay.
• Law enforcement agencies: When required by a valid court order or regulatory obligation.
• Technology infrastructure provider: Cloud storage and server service providers bound by strict data processing agreements.

Hei Baji uses internationally recognized security technology to keep your data safe. Our security measures operate across multiple layers:

• 256-bit SSL/TLS encryption: All data transmitted between your browser and our servers is encrypted.
• PCI-DSS compliance: Financial data is stored in compliance with the highest security standards of the international Payment Card Industry.
• Encrypted Database: Sensitive data stored on our servers is protected with AES-256 encryption.
• Regular Security Audits: Periodic audits conducted by third-party cybersecurity experts.
• Two-Factor Authentication (2FA): An extra layer of security for logins and withdrawals.
• Real-time monitoring: An automated system monitors for suspicious activity 24/7.

Keep in mind, though — no one can guarantee 100% security on the internet. Your own actions play an important role in keeping your account safe. Use a strong password and never share it with anyone.

Hei Baji uses cookies on its website. Cookies are small text files stored on your device that help the website remember your preferences.

Hei Baji follows a data minimization policy — we only keep what's necessary, and delete it securely once it's no longer needed.

• Account Information: For the duration your account is active, and up to 5 years after closure as required by law.
• Transaction Records: Up to 7 years as required by regulatory obligations.
• Gaming Logs: Up to 3 years (for dispute resolution purposes).
• Technical logs (IP, device): 90 days.
• Cookie Information: Deleted at the end of a session or after 30 days, depending on the cookie type.

As a Hei Baji member, you have certain rights regarding your personal data. Contact our support team to exercise any of these rights.

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to restriction of processing: Request to restrict the use of your data for specific purposes.
• Right to Data Portability: The right to receive your data in a machine-readable format.
• Right to Object: Right to opt out of marketing communications.

Hei Baji does not knowingly collect data from anyone under the age of 18. Our platform is intended for adults only.

If we become aware that data has been collected from a minor, it will be deleted immediately and the account will be terminated.

The Hei Baji platform integrates with third-party game providers and payment systems. These third parties operate under their own privacy policies, which are outside of Hei Baji's control.

• Payment Gateways (bKash, Nagad): Only the information necessary to complete a transaction is shared with them.
• Game engine provider: processes real-time game session data and does not store it permanently.
• Analytics services: use aggregated and anonymized data to help improve the platform.

Hei Baji is not responsible for the privacy practices of these third parties. Please review their own policies before using their services.

Hei Baji may update this Privacy Policy at any time. For significant changes, members will be notified in advance via email or platform notifications.

Continuing to use the platform after changes take effect will be considered acceptance of the updated policy. The latest version will always be available on this page.

For any questions or concerns about this Privacy Policy, or to exercise your data rights, please get in touch with Hei Baji:

• Data Protection Email: [email protected]
• Live chat: Click the chat button on the platform (24/7 support available)
• Response time: Initial response within 48 hours

Hei Baji aims to fully resolve all data-related complaints within 30 days of receipt.