Responsible Gaming

Responsible Gaming at Hei Baji — Keep the Fun, Avoid the Harm

Gaming is for entertainment — not for relieving stress. Hei Baji is always here to help you play in a safe and enjoyable way.

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Protection Tools
24/7
Help Center
18+
Age Restriction
Free
All Protection Services
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Our Commitment
  • Gaming Is for Entertainment Only
  • Personal Limit Controls
  • Self-Exclusion Anytime
  • No One Under 18
  • 24/7 Support in Bengali

What Is Responsible Gaming and Why Does It Matter?

At Hei Baji, gaming isn't just business — it's a responsibility we take seriously. Responsible gaming means playing in a way that stays fun, without leading to financial strain, mental stress, or family troubles. Online betting is adult entertainment, much like watching a film or enjoying a cricket match.

Problems start when someone keeps placing bets in hopes of recovering lost money, or dips into household funds to keep playing. Hei Baji never encourages this. Instead, we want every member to play with a clear head, a defined budget, and in a comfortable environment.

Responsible gaming at Hei Baji isn't a rule — it's a value we live by. We want your enjoyment to last.

Many players wonder — have I developed a problematic gaming habit? It can be hard to tell, because these patterns tend to build gradually. On this page, Hei Baji offers self-assessment tools so you can evaluate where you stand. We also provide four powerful tools — Deposit Limits, Session Timer, Reality Check, and Self-Exclusion — available on our platform whenever you need them.

Hei Baji never engages in marketing that pressures vulnerable individuals into playing. Our bonus offers and promotions are intended solely for active, healthy members who are playing by their own free choice. If you ever feel that gaming is having a negative impact on your life, please use the tools below or reach out to us.

Responsible gaming doesn't mean having less fun — in fact, playing within the right limits makes every session more enjoyable. Walking away with a smile after a loss, and celebrating a win with excitement — that's what real gaming is all about.

Warning: Gaming is not suitable for individuals experiencing mental health issues or financial difficulties. Please seek professional support if needed.
What Is Responsible Gaming?
  • Stick to a Set Budget
  • Playing Within a Set Time Limit
  • Accepting Losses
  • Prioritising Family
What Not to Do
  • Gaming on Borrowed Money
  • Chasing Losses
  • Taking from household funds
  • Skipping Sleep or Work
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Need Help?

If gaming is becoming a problem, reach out to us today.

Live Support

Hei Baji's Responsible Gaming Tools

Four Powerful Tools — Completely Free, Available Anytime

Deposit Limit
Set a maximum deposit limit — daily, weekly, or monthly. Once set, it takes effect immediately.
Takes Effect Immediately
Session Timer
Set a maximum duration for each gaming session. Once the time is up, you will automatically receive an alert.
Automatic Alerts
Reality Check
A pop-up message will appear every 30, 60, or 90 minutes showing a summary of your gaming time and transactions.
Builds Awareness
Self-Exclusion
Temporarily suspend your access for 1 week to 6 months, or exclude yourself permanently. While excluded, you will not receive any bonus emails either.
Full Protection

Check Yourself

Read through the questions below. Check any that you would answer "Yes" to. The more boxes you tick, the more important it is to seek help.

Do you place more bets to try to win back money you've lost?
Am I spending less time with family or friends because of gaming?
Am I gaming during hours I should be sleeping or working?
Have you tried to cut back on gaming but been unable to?
Am I spending more on gaming than I can afford?
Do you feel restless or irritable when you're not gaming?
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"Yes" Answers

Understand Your Risk Level

Your risk level will be determined by how many questions you answered "Yes" to.

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Safe
No Issues
1–2
Stay Informed
Set Your Limits
3–4
Caution
Use the Tools
5–6
Get Help
Contact Us
Track Your Gaming Habits
Daily Time (Recommended: 2 Hours) 65%
Budget Used (This Week) 40%
Break Frequency (Recommended) 80%

This graph is provided as an example. Log in to your account to view your actual data.

8 Golden Rules for Safe Gaming

Follow these habits and gaming will always stay enjoyable.

1
Set a Budget in Advance
Only play with money you can afford to lose without impacting your family.
2
Stick to Your Time Limits
Keep gaming to a maximum of 1–2 hours a day — if you go over, save it for the next day.
3
Accept Losses Gracefully
Losses are part of the game. Chasing them with more bets only makes things worse.
4
Take Regular Breaks
Take at least a 15-minute break every hour. Get up, walk around, drink some water.
5
Never on Borrowed Money
Borrowing from friends, family, or a bank to fund gaming is never the answer.
6
Not While Drinking or Under the Influence
Play with a clear head. Decisions made under the influence often lead to regret.
7
Family Comes First
Wrap up your gaming before family time — not the other way around.
8
Don't Treat Gaming as a Source of Income
Gaming is entertainment, not a guaranteed source of income. Keeping that in mind helps you make healthier decisions.

How do I set up self-exclusion?

Protect yourself in just a few simple steps.

1
Log In to Your Account
Log in to your Hei Baji account and go to Settings > Responsible Gaming.
2
Choose the Self-Exclusion Option
Choose your break duration: 1 week, 1 month, 3 months, 6 months, or permanent.
3
Confirm
Confirm with the OTP sent to your mobile. Takes effect immediately.
4
Verification Complete
During exclusion, you will not be able to log in, make deposits, or receive bonus emails. Your account will be reactivated automatically once the period ends.
Need Immediate Help?

If you're locked out of your account or want to close it immediately, let us know via Live Chat.

Why Hei Baji Leads in Responsible Gaming

Every step we take is designed with your protection in mind

Age Verification
Age declaration is mandatory at registration, and NID verification is required before any withdrawal. Anyone under 18 will never be permitted to play on Hei Baji.
Responsible Marketing
Hei Baji never sends bonus offers to members who are on self-exclusion. No promotions are targeted at individuals in vulnerable situations.
Loss Limit System
Set a cap on how much you can lose within a given period. Once the limit is reached, your account will automatically end the session.
Gaming History Report
Download a full report of your gaming history, deposits, withdrawals, and net profit/loss at any time.
Family Protection Mode
If a family member is concerned about your account, they can contact us to request an account review.
Counselling Support in Bengali
If you're struggling with gaming, Hei Baji's dedicated support team is ready to provide guidance and assistance in Bengali. Completely confidential.

Account Security FAQs

Answers to frequently asked questions about keeping your account secure

Enabling two-factor authentication on your account is straightforward. Log in to your account, then click the profile icon in the top-right corner. From there, go to Settings → Security → Two-Factor Authentication. Select the SMS-based OTP option for your registered mobile number and click Activate. A 6-digit code will be sent to your phone — enter it to verify. From that point on, every login will require an OTP sent to your mobile, and access will be denied without it. This means that even if someone knows your password, they cannot log in without your phone. 2FA adds an extra layer of security and is strongly recommended for every member.

KYC stands for Know Your Customer — it is an identity verification process that Hei Baji requires members to complete before their first withdrawal. This process is in place to protect you, ensuring that no one else can withdraw funds from your account in your name. Three types of documents are accepted for KYC: first, a National ID (NID) — clear photos of both the front and back; second, a passport — a scan of the photo and information page; and third, a driving licence. A selfie holding the document may also be required. Verification is typically completed within 24 hours of submitting your documents. Once verified, you will not need to do it again.
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Play Responsibly, Enjoy Safely!

Gaming at Hei Baji is always a great time. Join today and start your journey toward healthy, enjoyable gaming.

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